BB345 Terms & Conditions – Complete Usage Policy

These terms and conditions form a legal agreement between the bb345 platform and its users. bb345 (hereinafter referred to as the "Platform") operates under an international gaming licence and provides services to users in Bangladesh.

To access all services on bb345, users must meet the following basic requirements:

• You must be at least 18 years of age.
• Online gaming must be legal in the country from which you are accessing the platform.
• You are using bb345 for yourself and entirely of your own free will.
• You are not placing bets on behalf of any third party or professional betting syndicate.

Bb345 reserves the right to update these terms and conditions at any time. Notice of changes will be posted on the platform, and continued use of the platform after any update constitutes acceptance of the revised terms.

Each person may only create one account at bb345. Multiple accounts by the same individual or household are strictly prohibited. bb345's system automatically detects duplicate accounts—and any such accounts may be closed without prior notice, with balances subject to forfeiture.

All information provided at registration must be accurate and truthful. bb345 reserves the right to close any account at any time if it was registered using incorrect or false information.

• Your name, date of birth, and contact details must be accurate.
• It is the user's responsibility to keep their account password confidential.
• You are solely responsible for all activity on your account.
• If you suspect unauthorized access to your account, notify bb345 immediately.
• Sharing or selling your account to anyone else is strictly prohibited.

Deposits and withdrawals at bb345 can be made via bKash, Nagad, Rocket, and bank transfer. All financial transactions must be carried out using a payment method registered in the account holder's own name.

Withdrawal requests are typically processed within the timeframes above. However, large withdrawals may take longer if KYC verification is incomplete. bb345 complies with international anti-money laundering regulations and reserves the right to request additional verification for unusual transactions.

• Withdrawals must be made through the same method used for the deposit — transfers via alternative methods are restricted.
• If you have an active bonus, you may withdraw real cash before the bonus wagering requirement has been completed.
• If you wish to cancel a withdrawal request before it is processed, please contact support.

Every bet on bb345 is accepted subject to specific rules. Once a bet is confirmed, it cannot be changed or cancelled — except where a cashout option is available. Bets are settled at the odds at which they were placed; any subsequent odds changes do not apply.

Bb345 reserves the right to void bets in the following circumstances:

• If incorrect odds are displayed due to a technical error.
• If a match or event is cancelled, postponed, or decided by walkover.
• If there is evidence that an individual or team has gained an unfair advantage.
• When unusual betting patterns are detected on a user's account.

Odds requirements apply to Sports Betting—bets placed using a bonus must be at minimum odds of 1.70 to count toward wagering. Live betting odds change in real time, and there may occasionally be a slight delay in bet acceptance during peak hours.

Every bonus and promotion at bb345 comes with its own specific terms. Claiming a bonus means you agree to those terms. General bonus conditions are outlined below:

• Wagering Requirement: A wagering requirement must be met before you can withdraw bonus funds. For example, a 10x wager means you need to place BDT 10,000 in bets for a BDT 1,000 bonus.
• Duration: Each bonus has its own expiry period—typically between 7 and 30 days. Any unused bonus will be cancelled automatically once it expires.
• Game Restrictions: Some bonuses are only valid on specific games. Not all games may contribute equally toward wagering requirements.
• Concurrent Bonuses: Two deposit bonuses cannot be active at the same time.
• Referral Bonus: The referral bonus is awarded once the referred friend makes their first deposit and completes verification.

Bb345 reserves the right to modify or cancel any bonus or promotion at any time. If bonus abuse is found, the bonus and any associated winnings may be forfeited from the account.

Bb345 follows international anti-money laundering guidelines. For this reason, identity verification (KYC) is mandatory under certain circumstances. Large withdrawals may be temporarily held until KYC is completed.

The following documents are typically required for KYC:

• A clear photo of your National ID (NID) or passport (both sides).
• A recent mobile banking screenshot showing your name and number clearly.
• Selfie verification may be required in some cases.

Verification is typically completed within 24–48 hours of uploading your documents. Once KYC is done, you won't need to repeat the process — though bb345 reserves the right to request re-verification at any time.

Bb345 believes gaming should be a source of enjoyment—not stress or financial hardship. That's why the following responsible gaming tools are always available on the platform, free of charge:

• Deposit Limit: Set your own limit on how much you can deposit per day, week, or month.
• Loss Limit: Once a set loss threshold is reached, betting will automatically be suspended for the rest of that day.
• Session Time Limit: Set how long you can play in a single session—you'll be logged out automatically when the time is up.
• Self-Exclusion: Self-exclude from the platform for anywhere between 7 days and 6 months.
• Reality Check: A notification reminder after you've been playing for a set amount of time.

These tools are available under "Settings > Responsible Gaming". Once a tool is activated, a waiting period applies before it can be reduced or cancelled—this helps prevent impulsive changes in the heat of the moment.

Users may request to close their account at any time. It is advisable to withdraw all valid balances before closing the account.

Bb345 may temporarily or permanently suspend an account in the following circumstances:

• Any breach of these terms and conditions.
• Registering with false information or committing KYC fraud.
• Creating or operating multiple accounts.
• Bonus abuse or arbitrage betting.
• Suspicion of fraudulent activity or money laundering.
• Threatening or abusive behaviour towards other users or staff.

If you have a dispute or complaint, contact the bb345 customer support team first. Most issues are resolved within 24–48 hours.

• 1

  Contact Us via Live Chat

  For the fastest resolution, use the live chat on the site to speak directly with a support agent—responses typically come within minutes.

• 2

  Send Us an Email

  For complex matters, write to support@bb345.best with full details. A response will be provided within 48 hours.

• 3

  Filing a Formal Complaint

  If the resolution is unsatisfactory, users may file a formal complaint with the licensing authority.

The data recorded by the platform is considered authoritative in all bb345 decisions. If a technical error causes an incorrect amount to be displayed, it will be corrected automatically and no winnings will be awarded based on that figure.